CUSTOMER ONBOARDING AND SUPPORT
Our apps are your apps. So if you have any questions or suggestions about them, fire away. Listening to our customers is the whole point of us being here.
FREE APP SUPPORT & TRAINING
Our apps are super-easy to use, but sometimes people like a steer to get the best out of them.
You can book free training sessions with our expert team whenever suits you. If you like, we can work with you to build some Custom Charts dashboards, tailored to your needs.
Our support is personal (no bots!) and delivered by Atlassian experts who know Jira and Confluence like the backs of their hands (and what a pain they can be!)
FAST RESPONSE TIMES
Bugs and downtime suck, period. Being an agile organization allows us to move quickly and efficiently if ever you spot a problem with one of our apps.
Constant delivery and continuous improvement are central to our day-to-day. As soon as you report a bug, we’re on it.
Our commitment to you is to respond to all requests within 24 hours, and resolve them as quickly and completely as possible. And how important the issue is to you is our top priority.
ATLASSIAN TOOLS CONSULTANCY
We work with dozens of partners offering Atlassian services and consultancy for business teams, ITSM teams, agile teams, and enterprise teams.
We can make agnostic recommendations as to which of our partners is best qualified to help and arrange an introduction. Services cover licensing, Data Center and Cloud implementation, DevOps, migrations, integrations, hosting, administration, and software development.
If you need help with any of these, get in touch!
YOUR IDEAS ARE BETTER THAN OURS
Most of our best features have been requested by you, our customers. We make apps and features not because we want to, but because you need them.
So, if there’s something our apps don’t do that you think they should, tell us. It might be that other customers have said the same thing and it’s already on our backlog. In which case, we’ll send you the ticket for the feature and let you know directly when the feature has been released.
QUESTIONS? SUGGESTIONS? IDEAS? LET’S CHAT.
We’re always happy to walk through our apps so that you can get the best out of them. Reach out through our support portal and let’s have a chat and a coffee over Zoom.
DOCUMENTATION
User guides and how-tos for Custom Charts, External Share, and Contract Signatures
BLOGS
Insights on Jira and Confluence reporting, collaborative working, and agility
VIDEOS
Demos, tutorials, evaluations of agile leaders, and even the odd music video