Replacing Rich Filters when Migrating to Jira Cloud

Migrating Jira Reports to Cloud

If you’re among the many companies moving to Atlassian’s cloud offering following the announcement about the end of life of their server products, you’re probably starting to take stock of the marketplace apps in your instances. (And if you’re not, you should be).

This is one of the first parts of the migration process and particularly important because many apps are either not available on Jira or Confluence Cloud, or have different functionality. On top of that, some apps are available on all platforms but require additional migration effort.

In this article we’ll talk about what to do if you’re using Rich Filters in your Server or Data Center Jira instances but will be moving to Jira Cloud, where Rich Filters is not available.

Options for Rich Filters for Jira users

Since Rich Filters is not compatible with Jira Cloud, your organization is going to need to do one of two things.

  1. Replace Rich Filters with another reporting app, like Custom Charts for Jira.
  2. Don’t replace Rich Filters and instead use out-of-the-box Jira dashboards only.

If you’re not willing to lose dynamic dashboard reporting, you’re probably going to want to go down path number 1. Check out this post to see a feature comparison between the two apps, but the TL;DR is that you’ll be able to recreate most, if not all, of your dashboards more easily than ever before.

One of the strongest arguments for Custom Charts for Jira is its ease of use. Every user in your instance can create their own charts, which means that the administrative overhead of moving to a new app is distributed throughout the organization. Before you’d have to teach users how to navigate the Rich Filters setup and navigation menus before even starting to build a dashboard. Now everyone will be able to simply add gadgets to their Jira dashboards and get straight to building reports and tables.

Let’s walk through some of the key functionality enabling easy user adoption.

Filter entire Jira dashboards with Custom Charts

If you’re looking to filter entire Jira dashboards or Confluence pages with a single gadget, Custom Charts’ Simple Search gadget is available in both Jira and Confluence.

Custom Charts Filter Dashboards

Simple Search can be configured directly from a dashboard – just add the gadget and customize the fields available. You can pre-select options so users who visit the dashboard arrive with the page pre-filtered, but with the ability to customize the search options for themselves. Tabs can be saved to allow for multiple preset options, and filtering a page is as simple as selecting options from dropdowns. If you’re a Jira Query Language (JQL) expert, you can even manually enter JQL to filter your dashboard exactly how you want it.

Build robust Jira dashboards

As highlighted in this comparison of Custom Charts for Jira and Rich Filters, Custom Charts provides just about every type of report you’ll need. These include pie charts, line charts, bar charts, funnel charts, table charts, and tile charts. All of these can be created from a single dashboard gadget, making it very easy to try different options as you’re working to figure out what kind of reports make the most sense for you. Within each chart type, you can customize the colors, show/hide specific sections, and much more.

You can test out the editor in our interactive app playground.

Custom Charts Jira dashboard

Custom Charts for Jira comes with an intuitive editor that doesn’t require any knowledge of JQL, making it super easy to create charts. You can drag and drop to make your chart look exactly how you want it to. After selecting the source to determine which issues will be pulled into the report (by selecting a project, a saved filter, custom JQL, or the Simple Search gadget), you can select the type of chart and what you want to chart by, and have a useful report in minutes.

Perform sum, average, and date calculations

Custom Charts for Jira allows for basic sum and average calculations within your reports. With this, you can not only count how many issues are returned but, as shown in the image below, report on how many story points were completed per user per sprint (or even find an average of the value). These calculations work with all number fields in your instance.

Basic calculations in Custom Charts for Jira

You can also calculate time until and since a specific date, time between two dates, and time to resolution. This allows you to create Time to Resolution and Average Age reports using Custom Charts, which is essential for many teams, particularly those using Jira Service Management.

This article has more on Custom Charts’ calculate functionality.

Create Jira templates you can reuse

Custom Charts for Jira lets you save your charts in a designated templates area for others to reuse. It’s as easy as creating a chart, clicking “Save current chart as template”, and giving it a name and template type (private or global). You can edit templates simply by making alterations in the editor and clicking “Replace with current chart”. And you can access and use a template just by clicking the “Templates” icon in the Chart Type selector.

This is one of Custom Charts’ most convenient features and an advancement on the ability to import and export existing charts from one dashboard to another (which you can still do). It allows your charts to be reused without starting from scratch, enabling you to standardize your reporting, speed up onboarding with ready-made dashboards, and migrate from one instance to another with ease.

Find out more about how to create and use chart templates.

Screenshot of Chart Type Templates Selection

Do it in the dark

We know that the inability to view Jira in dark mode is frustrating for lots of people. We have our own dark mode in Custom Charts for Jira so that you can use your dashboards, well, in the dark, without straining your eyes.

Custom Charts in Confluence in Dark Mode

…and then do all of the same in Confluence

With the purchase of Custom Jira Charts for Confluence, your users can build the same reports directly from Confluence pages, with a near-identical user experience.

Features coming soon

Custom Charts for Jira and Confluence are constantly being improved. If there’s a feature you don’t see in the tool today, check out our Public Feature Roadmap to see what our development team is working on (and if you don’t see it there, suggest a new feature). A few of my favorite upcoming features include:

And the best part is that by the time your organization has migrated to the cloud, you’ll be able to see all these features in the tool.


If you’re moving to Jira Cloud, then Custom Charts for Jira and Confluence is the perfect cloud replacement for the server-only Rich Filters. You’ll actually discover that it’s better. More robust, more powerful, and easier for everybody to use. You can find this out for yourself by trying it out in our app playground.

Morgan is a Seattle born and raised lover of rain and software, particularly software that isn’t a pain in the bum (like some Atlassian tools can be). This is why she’s a Custom Charts for Jira superfan and jumped at the chance to contribute to the solution herself. She specializes in Agile, Scaled Agile, and ITIL in the Atlassian app space, loves a cross-country road trip, and is on a mission to find the cutest coffee shop in every town she visits.