In order for IT service management (ITSM) and enterprise service management (ESM) teams to maintain your company’s brand promise, you need to equip them with the best tool there is: knowledge. How do you furnish them with knowledge? Jira Service Management reports. Find resources on how to keep on top of SLAs and customer satisfaction with JSM reporting and Custom Charts.
3 Ways Jira Service Management is Making ITSM More Agile
Jira began as an agile project management platform for software development teams. In 2013, Atlassian…
5 Useful Reports for Jira Service Management Support Teams
If you’re a team using Jira Service Management (JSM) to manage your work, you may…
The Importance of Jira Service Management Reporting for Support Teams
Customer satisfaction is the most important of all business goals. Sure, a good product that…