In order for support and service teams to maintain your company’s brand promise, you need to equip them with the best tool there is: knowledge. How do you furnish them with knowledge? Jira Service Management reports. Find resources on how to keep on top of SLAs and customer satisfaction with JSM reporting and Custom Charts.
Recently we took a closer look at how Jira Service Management facilitates better service delivery in IT service management (ITSM). We looked in particular at …
Jira began as an agile project management platform for software development teams. In 2013, Atlassian set their sights on IT operations teams, specifically IT service …
If you’re a team using Jira Service Management (JSM) to manage your work, you may be frustrated with the limited reporting available natively. Built-in JSM …
Customer satisfaction is the most important of all business goals. Sure, a good product that does what the customer needs it to do is half …