Make 5 support agents feel like 50
Jira Service Desk for
IT Service Management
Embrace automation and reduce repetitive tasks to maximise your service management teams.
Use automation tools to reduce repetitive tasks:
Automate follow up messages
Get alerts for high priority issues
Auto-close old issues
Reduce your agent licence count
Cut through the noise of a busy service desk:
Standardise process flows
Clean up queues
Simplify request types
Create project templates
Get more from your existing tools and increase visibility of work across teams.
Avoid silos and duplication of effort.
Create a centralised knowledge base to empower agents, customers and SDMs.
We're a team of UK based Atlassian Consultants dedicated to simplifying the Atlassian toolset for non-technical teams.
As Atlassian tools such as Jira Service Desk and Confluence grow beyond the software development teams they were initially made for, many clients are looking at how the best of breed ITSM and collaboration tools can work for them.
They want simplicity, they want it to integrate with their other tools.
They just want it to work.
So do we.