Old Street Solutions Ltd. © 2018-2019

Make 5 support agents feel like 50

Jira Service Desk for

IT Service Management

Embrace automation and reduce repetitive tasks to maximise your service management teams.

Automate

Use automation tools to reduce repetitive tasks:

  • Automate follow up messages

  • Get alerts for high priority issues

  • Auto-close old issues

  • Reduce your agent licence count

Streamline

Cut through the noise of a busy service desk:

  • Standardise process flows

  • Clean up queues

  • Simplify request types

  • Create project templates

Integrate

Get more from your existing tools and increase visibility of work across teams.

 

Avoid silos and duplication of effort.

 

Create a centralised knowledge base to empower agents, customers and SDMs.

 

We're a team of UK based Atlassian Consultants dedicated to simplifying the Atlassian toolset for non-technical teams.

As Atlassian tools such as Jira Service Desk and Confluence grow beyond the software development teams they were initially made for, many clients are looking at how the best of breed ITSM and collaboration tools can work for them.

They want simplicity, they want it to integrate with their other tools.

They just want it to work.

 

So do we.

Do you?

About Us

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Tom Harris

Head of Atlassian Consultancy Solutions

 

Contact us

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Email

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Address

160 Kemp House,

City Road, London,

United Kingdom, EC1V 2NX