Jira Cloud Premium and Jira Cloud Enterprise are upgrades on the standard Jira Software and Jira Service Management licenses for bigger organizations. Jira Premium is for medium to large organizations (1,000 – 5,000 users) and Jira Enterprise is for large, multinational organizations (5,000 – 35,000 users).
The upgraded plans come with extra storage and support, service-level agreement (SLA) uptime guarantees, and importantly, some powerful new features.
For Premium and Enterprise Jira Software plans, you get Advanced Roadmaps for Jira. This allows you to create long-term plans in Jira and tie together the work of different teams into bigger initiatives. Check out our previous blog for more info on Advanced Roadmaps for Jira and how it works.
For Premium and Enterprise Jira Service Management plans, you get Assets for Jira. Assets is a built-in inventory of items that IT service management (ITSM) teams are charged with maintaining, e.g. laptops, mobile phones. It saves time for customers and employees submitting requests as well as the ITSM agents helping them. We also wrote a blog about Assets for Jira and how it works if you’d like more insight.
What reporting capabilities come out of the box with the Jira Premium and Enterprise plans?
If you’re thinking of upgrading your Jira plan to Premium or Enterprise, you might be wondering what new reporting capabilities come with those plans.
Unfortunately, the only new report that comes out of the box with Premium and Enterprise is a single dependencies report for Advanced Roadmaps. This shows all the Jira issues that are dependent on others as tiles with arrows. However, it isn’t customizable and doesn’t give you an at-a-glance visual of how many dependencies you have, which would be useful if you have a lot.
Apart from the dependencies report, you’re stuck with the same reporting capabilities that come with standard Jira plans.
The good news is that if you use Custom Charts for Jira for improved dashboard reporting in standard Jira, you can also use it to make Advanced Roadmaps and Assets reports on Premium and Enterprise plans.
Let’s dig into this a little more.
Assets for Jira reporting with Custom Charts
With Custom Charts for Jira, you can visualize asset data stored in Assets for Jira custom fields along with other information collected on support tickets. You can use these visualizations to make a useful ITSM dashboard that lets support agents troubleshoot quicker and prioritize their work more easily.
For example, the bar chart below offers teams an attention-grabbing visual about the number of tickets coming in from certain office locations. You can see that the Austin office is raising the most requests for new equipment, which can prompt a discussion about whether the Austin office has aging kit.
Custom Charts comes with a separate gadget called Issue List, which you can use instead of the more limited Filter Results gadget that comes out of the box. With Issue List, you can display a list of Jira issue details that includes information from Assets for Jira custom fields, such as “Device ID” and “User” as in the example below. That way, agents are able to see more context around requests and troubleshoot more efficiently.
Issue List also comes with a feature called “Quick Filters”, which can be used to filter down the data in the list. In the example, the “Issues Breaching SLA Today” quick filter helps agents see which broken hardware requests need urgent action to avoid breaching service-level agreements and disappointing customers.
You can find out more about these reports, and others you can make taking advantage of the Assets for Jira/Custom Charts integration, in our previous blog.
Advanced Roadmaps reporting with Custom Charts
Advanced Roadmaps for Jira is about building and visualizing larger bodies of work called plans, but in order to see how your plans are progressing, you need reports. And in order to make reports on Advanced Roadmaps plans that display the right data, in the right way, you need Custom Charts for Jira. Custom Charts’ integration with Advanced Roadmaps lets you make program dashboards with all kinds of reports that utilize Advanced Roadmaps custom fields.
For example, the tile chart below uses the “Parent” field in Advanced Roadmaps to report on initiatives, specifically how many epics our initiatives contain. You can use color-coding on the tile frames to indicate what needs attention most urgently, e.g. the iOS Platform Update initiative only has one epic, suggesting it hasn’t been fully planned or thought out yet.
The dependencies report that comes with Advanced Roadmaps is good for seeing which Jira issues are dependent on others being completed. However, if you want an at-a-glance view of how many dependencies you have, Custom Charts can help. Once you create dependencies in Advanced Roadmaps, the issues in question receive a “blocks” or “is blocked by” link type. With a little bit of Jira Query Language, you can pull these issues into a pie chart (or indeed any kind of chart) like the one below.
Our earlier blog about reporting on the bigger picture with Custom Charts and Advanced Roadmaps has more information on these reports and others.
Conclusion
Assets for Jira is an invaluable tool for ITSM teams using Jira Service Management, and Advanced Roadmaps is great for planning company-wide initiatives to be worked on by multiple teams.
But to get the best out of either of these tools, and in turn out of your Jira Premium and Enterprise subscriptions, you need good reporting. Assets for Jira reporting with Custom Charts makes ITSM dashboards even more useful by identifying trends across assets and providing agents with asset details quicker. Advanced Roadmaps reporting with Custom Charts gives companies the ability to track progress on their company-wide projects, and make data-driven decisions on their plans.
To know more about how to use Custom Charts to report on Assets and Advanced Roadmaps data, have a read of our previous blogs. Alternatively request a Jira Reporting Session where our experts can help you get started on an Assets- or Advanced Roadmaps-based dashboard.
Christopher is a self-confessed nerd who’d probably take the cake on Mastermind if Star Trek: Voyager was his specialist subject. He writes fiction about time travel, conspiracies and aliens; loves roller coasters, hiking and Christmas; and hates carpet, rom-coms and anything with chilli in it. He’s written extensively for technology companies and Atlassian partners and specializes in translating complicated technical concepts, specs and jargon into readable, benefits-driven copy that casual readers will understand.