Make Better Dashboards with Jira Misc Custom Fields
When it comes to customizing your Jira instance, there’s a fair bit you can do out of the box. Specialized workflows are very popular, but … Read More
In order for support and service teams to maintain your company’s brand promise, you need to equip them with the best tool there is: knowledge. How do you furnish them with knowledge? Jira Service Management reports. Find resources on how to keep on top of SLAs and customer satisfaction with JSM reporting and Custom Charts.
When it comes to customizing your Jira instance, there’s a fair bit you can do out of the box. Specialized workflows are very popular, but … Read More
Jira Cloud Premium and Jira Cloud Enterprise are upgrades on the standard Jira Software and Jira Service Management licenses for bigger organizations. Jira Premium is … Read More
Why you need powerful Jira Service Management reporting Sometimes customer satisfaction depends more on the IT service management (ITSM) team than any other. Effective ITSM … Read More
For IT service management (ITSM) teams, managing a service desk for all employees across an entire organization can be daunting. Especially if it’s a large … Read More
IT service management (ITSM) involves maintaining assets such as computers, servers, phones, and software applications. Information about these assets is typically stored in a database … Read More
Integrating Jira Service Management and Confluence can improve the customer experience and save your support team time. It enables customers and employees to self-serve, i.e. … Read More
Jira Service Management is an end-to-end service management platform for IT teams and business teams handling service requests from customers or employees. Originally known as … Read More
In the latest release of Custom Charts for Jira, we introduced a new feature that provides better support for Service Level Agreement (SLA) data used … Read More
Service-level agreements (SLAs) are a way for support teams to ensure that they are delivering good customer service, and for a customer to ensure that … Read More
Recently we took a closer look at how Jira Service Management facilitates better service delivery in IT service management (ITSM). We looked in particular at … Read More