Better ITSM: Make Jira Reports with External Data
IT service management (ITSM) involves maintaining assets such as computers, servers, phones, and software applications. Information about these assets is typically stored in a database … Read More
Jira Service Management Reporting
In order for support and service teams to maintain your company’s brand promise, you need to equip them with the best tool there is: knowledge. How do you furnish them with knowledge? Jira Service Management reports. Find resources on how to keep on top of SLAs and customer satisfaction with JSM reporting and Custom Charts.
Encourage Self-Service with a Jira Service Management and Confluence Integration
Integrating Jira Service Management and Confluence can improve the customer experience and save your support team time. It enables customers and employees to self-serve, i.e. … Read More
A Jira Service Management Guide for Support Teams
Jira Service Management is an end-to-end service management platform for IT teams and business teams handling service requests from customers or employees. Originally known as … Read More
4 SLA Reports Support Teams Can Make Using Custom Charts for Jira
In the latest release of Custom Charts for Jira, we introduced a new feature that provides better support for Service Level Agreement (SLA) data used … Read More
Implementing Service-Level Agreements in Jira Service Management
Service-level agreements (SLAs) are a way for support teams to ensure that they are delivering good customer service, and for a customer to ensure that … Read More
5 ITSM Use Cases For Custom Charts for Jira
Recently we took a closer look at how Jira Service Management facilitates better service delivery in IT service management (ITSM). We looked in particular at … Read More
3 Ways Jira Service Management is Making ITSM More Agile
Jira began as an agile project management platform for software development teams. In 2013, Atlassian set their sights on IT operations teams, specifically IT service … Read More
5 Useful Reports for Jira Service Management Support Teams
If you’re a team using Jira Service Management (JSM) to manage your work, you may be frustrated with the limited reporting available natively. Built-in JSM … Read More
The Importance of Jira Service Management Reporting for Support Teams
Customer satisfaction is the most important of all business goals. Sure, a good product that does what the customer needs it to do is half … Read More