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Old Street Solutions
  • Custom Charts
    • Overview
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Jira Service Management Reporting

In order for support and service teams to maintain your company’s brand promise, you need to equip them with the best tool there is: knowledge. How do you furnish them with knowledge? Jira Service Management reports. Find resources on how to keep on top of SLAs and customer satisfaction with JSM reporting and Custom Charts.

Header image showing a broken printer and a report about printer issues by priority

Better ITSM: Make Jira Reports with External Data

January 4, 2023November 10, 2022 by Christopher Berry

IT service management (ITSM) involves maintaining assets such as computers, servers, phones, and software applications. Information about these assets is typically stored in a database … Read More

Categories Custom Charts for Jira, Homepage Jira Better, Jira Service Management Reporting, Resources
Header image illustrating how customers can answer their own FAQs through a Confluence knowledge base that's integrated with JSM

Encourage Self-Service with a Jira Service Management and Confluence Integration

January 5, 2023October 20, 2022 by Christopher Berry

Integrating Jira Service Management and Confluence can improve the customer experience and save your support team time. It enables customers and employees to self-serve, i.e. … Read More

Categories Confluence & Jira Reporting, Confluence Tips & Tricks, Jira Service Management Reporting, Resources

A Jira Service Management Guide for Support Teams

September 1, 2022 by Christopher Berry

Jira Service Management is an end-to-end service management platform for IT teams and business teams handling service requests from customers or employees. Originally known as … Read More

Categories Agile for Beginners, Jira Service Management Reporting, Jira Tips & Tricks
Custom Charts SLAs for Support Teams Header

4 SLA Reports Support Teams Can Make Using Custom Charts for Jira

August 25, 2022 by Becky Schwartz

In the latest release of Custom Charts for Jira, we introduced a new feature that provides better support for Service Level Agreement (SLA) data used … Read More

Categories Jira Service Management Reporting, Resources

Implementing Service-Level Agreements in Jira Service Management

March 22, 2023August 18, 2022 by Christopher Berry

Service-level agreements (SLAs) are a way for support teams to ensure that they are delivering good customer service, and for a customer to ensure that … Read More

Categories Jira Service Management Reporting, Resources

5 ITSM Use Cases For Custom Charts for Jira

November 15, 2022August 10, 2022 by Becky Schwartz

Recently we took a closer look at how Jira Service Management facilitates better service delivery in IT service management (ITSM). We looked in particular at … Read More

Categories Jira Service Management Reporting, Resources Tags Jira, Jira Reporting, Jira Reports
Header image showing two laptops and a curvy arrow representing agile methods

3 Ways Jira Service Management is Making ITSM More Agile

January 5, 2023July 21, 2022 by Christopher Berry

Jira began as an agile project management platform for software development teams. In 2013, Atlassian set their sights on IT operations teams, specifically IT service … Read More

Categories Jira Service Management Reporting, Resources Tags Jira, Jira Reporting, Jira Reports, JSM

5 Useful Reports for Jira Service Management Support Teams

September 1, 2022May 27, 2021 by Morgan Folsom

If you’re a team using Jira Service Management (JSM) to manage your work, you may be frustrated with the limited reporting available natively. Built-in JSM … Read More

Categories Jira Service Management Reporting, Resources

The Importance of Jira Service Management Reporting for Support Teams

August 30, 2022May 25, 2021 by Christopher Berry

Customer satisfaction is the most important of all business goals. Sure, a good product that does what the customer needs it to do is half … Read More

Categories Jira Service Management Reporting, Resources

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ABOUT OLD STREET SOLUTIONS

We’re a global Atlassian Platinum Solution Partner that makes software to simplify Atlassian’s powerful platforms. Our flagship app, Custom Charts for Jira, continues to be one of the fastest growing paid apps in the Atlassian Marketplace.

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