Make Better Dashboards with Jira Misc Custom Fields
When it comes to customizing your Jira instance, there’s a fair bit you can do out of the box. Specialized workflows are very popular, but … Read More
ITSM Reporting
In order for support and service teams to maintain your company’s brand promise, you need to equip them with the best tool there is: knowledge. How do you furnish them with knowledge? Jira Service Management reports. Find resources on how to keep on top of SLAs and customer satisfaction with JSM reporting and Custom Charts.
What Reports Can You Make with Jira Premium and Jira Enterprise?
Jira Cloud Premium and Jira Cloud Enterprise are upgrades on the standard Jira Software and Jira Service Management licenses for bigger organizations. Jira Premium is … Read More
Top 10 Jira Service Management Charts for ITSM Dashboards
Why you need powerful Jira Service Management reporting Sometimes customer satisfaction depends more on the IT service management (ITSM) team than any other. Effective ITSM … Read More
How Asset Reporting with Custom Charts Empowers ITSM Support Teams
For IT service management (ITSM) teams, managing a service desk for all employees across an entire organization can be daunting. Especially if it’s a large … Read More
Better ITSM: Make Jira Reports with External Data
IT service management (ITSM) involves maintaining assets such as computers, servers, phones, and software applications. Information about these assets is typically stored in a database … Read More
Encourage Self-Service with a Jira Service Management and Confluence Integration
Integrating Jira Service Management and Confluence can improve the customer experience and save your support team time. It enables customers and employees to self-serve, i.e. … Read More
A Jira Service Management Guide for Support Teams
Jira Service Management is an end-to-end service management platform for IT teams and business teams handling service requests from customers or employees. Originally known as … Read More
4 SLA Reports Support Teams Can Make Using Custom Charts for Jira
In the latest release of Custom Charts for Jira, we introduced a new feature that provides better support for Service Level Agreement (SLA) data used … Read More
Implementing Service-Level Agreements in Jira Service Management
Service-level agreements (SLAs) are a way for support teams to ensure that they are delivering good customer service, and for a customer to ensure that … Read More
5 ITSM Use Cases For Custom Charts for Jira
Recently we took a closer look at how Jira Service Management facilitates better service delivery in IT service management (ITSM). We looked in particular at … Read More