Christopher Berry

Christopher is a self-confessed nerd who'd probably take the cake on Mastermind if Star Trek: Voyager was his specialist subject. He writes fiction about time travel, conspiracies and aliens; loves roller coasters, hiking and Christmas; and hates carpet, rom-coms and anything with chilli in it. He's written extensively for technology companies and Atlassian partners and specializes in translating complicated technical concepts, specs and jargon into readable, benefits-driven copy that casual readers will understand.

Header image showing plug and plug socket representing Jira 9 compatibility with Custom Charts

Jira 9 is here, and Custom Charts works with it

September 29, 2022 by Christopher Berry

The latest version of Jira Data Center is upon us, and there are some great reasons to upgrade. Of course, whenever a new version comes … Read More

Two Confluence users looking at a Jira status report

How to Create Jira Reports and Charts in Confluence

September 23, 2022September 22, 2022 by Christopher Berry

When you’re sharing progress on your projects and sprints with senior management, a different department, or the whole company, you’ll probably want to share it … Read More

A Rebel Alliance Rises: Old Street and Resolution Team Up to Resist the Empire

September 14, 2022September 13, 2022 by Christopher Berry

In an ecosystem where everyone is being acquired, we’re teaming up with Atlassian Marketplace stalwart Resolution to continue prioritizing people and passion over profits. Our … Read More

A Jira Service Management Guide for Support Teams

September 1, 2022 by Christopher Berry

Jira Service Management is an end-to-end service management platform for IT teams and business teams handling service requests from customers or employees. Originally known as … Read More

Add Signatures to Jira Issues with Old Street’s New E-Signature App

September 1, 2022August 30, 2022 by Christopher Berry

Jira issues just got a LOT more exciting. These already awesome little tools for assigning and tracking work can now be transformed into quick legal … Read More

SLAs in Jira Service Management Header Image

Implementing Service-Level Agreements in Jira Service Management

August 25, 2022August 18, 2022 by Christopher Berry

Service-level agreements (SLAs) are a way for support teams to ensure that they are delivering good customer service, and for a customer to ensure that … Read More

Financial Software Provider Proves That Custom Charts is for Business Teams as well as Devs

August 16, 2022August 16, 2022 by Christopher Berry

It’s not just dev teams who use Custom Charts for Jira. Financial software provider intelliflo is proving that business teams can use our custom reporting … Read More

3 Ways Jira Service Management is Making ITSM More Agile

July 21, 2022 by Christopher Berry

Jira began as an agile project management platform for software development teams. In 2013, Atlassian set their sights on IT operations teams, specifically IT service … Read More